Returns and Replacements - FAQ
Frequently asked questions about returns and replacements.
What can I return?
You may request returns for:
- Items listed on Amazon.in that are identified as ‘returnable’ on the product detail page and within the ‘return window’ period. Products eligible for return will have a logo on product details page which mentions the return window and return category as per the product. (Example: 10 Days Returnable, 7 Days Return & Exchange etc.). To know about the “non-returnable” categories and the specific return windows for categories eligible for return, please refer to Amazon.in Returns policy.
- Products that are physically damaged, defective, has missing parts, or are different from their description in the product details page are eligible for return. Refer to the Damaged, Defective or Wrong Product – FAQ page for more information.
What are non-returnable items?
Some items of consumable nature (like wax candles, pet food and grooming products, cleaning products, fertilizers etc) are non returnable. For a full list of non-returnable categories and products, and the specific return windows for categories eligible for return, visit Amazon.in Returns policy .
How to return items?
To return an eligible item:
- Sign in to Amazon.in
- Go to Your Orders.
- Select the item you want to return or replace.
- Select a reason from menu and follow on-screen instructions to continue.
Visit How to schedule a return to learn more.
How to return an item which is a seller-fulfilled order:
Products fulfilled by third-party (Marketplace) sellers have the message “Sold and Shipped by (seller name)” on the product detail page. Visit Return orders placed with a Third-party seller to learn more.
What are the return guidelines?
- Your address and the item you wish to return must be eligible for return.
- If your address is not eligible for Pickup, a Self-Return option will be provided. For more details, visit Return Pick up and Self Ship Guidelines.
- Once the return is processed, refund will be issued in accordance with Amazon.in Refund Policy
Where can I view status of return?
To view the status of return/refund:
- Go to Your Orders
- Locale the order which your have returned and select Return/Refund status
- You can also manage your Returns from Returns Center
How can I return a Gift?
To initiate return for a gift order, visit Gift Returns and enter the order number.
For detailed guidance on return process for gifts, refer to Return a Gift page.
For items eligible for refund or replacement as per return policy, you can also return the gift item in exchange for an Amazon Pay Gift Card (if the gift sender has sent a Gift Receipt to you). For guidance on returning a gift item using a gift receipt, visit Gift Receipts.
How can I return a Gift Card?
Gift cards once purchased cannot be cancelled or returned due to regulatory restrictions.
Please refer to Amazon Pay Gift Card page to know more about adding gift card balance to your account, redeeming a Gift card and restrictions.
Can my order be replaced?
Selected items are eligible for replacement, if the item delivered is physically damaged/ defective or is different from their description on the product detail page, or has missing parts or accessories. It will be eligible for a free replacement if the product is available with the same seller. Visit Amazon.in Replacement Policy to learn more. To know more about replacing Damaged/Defective products, visit Damaged, Defective Wrong Item FAQs
I want the replacement to be delivered to different address.
Replacement cannot be delivered to a different address. We recommend to return the item for a refund (if the product is eligible for return) and place a new order with the new address.
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